Refund policy

We want you to love every order you place with us. If something isn’t right, we’re here to make it right. Please read this policy carefully to understand how refunds are handled.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described, we will gladly offer a free replacement or full refund.

Please contact us within 30 days of delivery and include your order details along with a clear photo of the issue. Once reviewed, we will quickly resolve the problem for you.

Order Not Received

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate with the shipping carrier and provide a solution, which may include a replacement or refund.

Order Cancellations

Orders can only be cancelled before they are shipped. Once an order has been processed and shipped, it can no longer be cancelled.

Refund Processing

If your refund is approved, it will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

 

Final Decision

All refund and replacement requests are reviewed carefully to ensure fairness and customer satisfaction.

Need Help?

If you have any questions or need assistance, please contact us through our Contact Us page or inbox icon. We aim to respond as quickly as possible.