Contact information
Contact Information Policy
We value clear and open communication with our customers. If you need any assistance with your order, product information, or general inquiries, we’re here to help.
How to Contact Us
You can reach us through the contact form on our website or by clicking the inbox icon on our store for faster responses. You may also email us directly for any questions or concerns. We aim to respond to all inquiries within 24–48 hours during business days.
Customer Support Hours
We respond to messages Monday to Friday, excluding holidays. Messages sent outside of business hours will be answered as soon as possible on the next working day.
Order Support
Please include your order number and a brief description of your issue when contacting us. This helps us resolve your request more quickly and efficiently.
Response Time
We aim to respond to all inquiries within 24–48 hours. During peak times or sales events, response times may be slightly longer.
Important Notes
- Please ensure your contact details are entered correctly when submitting a request.
- We do not provide support through social media DMs for order-related issues.
- All official communication will come from our verified email.